Strategic Business Alignment and Business Value Realization
In order to focus delivery to "do the right work, and do the work right," we apply Strategic Business Alignment and Business Value  Realization metrics to every Application Management plan and execution.We emphasize overall company needs by focusing on Return-On-Existing-Investment (ROEI), increasing business agility, reducing high application maintenance costs, and tightly aligning IT and business users to consistently deliver value to our clients.
We define "Strategic Business Alignment" as the continuous process of strategically tying the functionality and value output of existing applications to the overall goals of the company. Instead of wasting IT dollars on applications that do not improve business processes or provide competitive advantage, we ensure that your IT funds are properly allocated by applying the IT budget directly to applications, defects and enhancements that are in-sync with business needs.
Our clients' increase in business value output and decrease in high maintenance costs is not only our E5 Systems mission, but it is also the way we assess and deliver in every aspect of Application Management.
Shared Services
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Shared Services is the “glue” to ensure a smooth and effective transition of work with team members, as depicted in our onshore offshore model. |
Communication Portal
Onsite, face-to-face communication is critical to the success of global sourcing. We have a dedicated team of E5 Systems' specialists including client transferred IT resources to provide onsite Application Management delivery, regular status meetings, and quarterly workshops. Although most companies want application outsourcing to be invisible, we provide our clients with a personalized portal, to enable them to be part of the management process.
The secure portal allows:
- Access to defect and enhancement management
- Client reporting including release schedules, metrics and outstanding issues
- Communications
- Full contact information
- Access to our Knowledge Management system
Collaborative Tools (Knowledge Management)
As a part of E5 Systems Shared Services, we incorporate Knowledge Management that captures not only "What" but also "Why" decisions are made through a series of requirements, coding, testing, detailed enhancement reporting and performance evaluations. As a result, our E5 Systems Knowledge Management creates Application Management, Development, and Quality Assurance environments that accelerate the implementation of new enhancements.
Documentation Standards
Documentation Standards is paramount to ensuring the consistency and execution of E5 Systems' standards, processes, and disciplines. Our team has high standards of maintaining applications and has created a delivery environment that upholds these principles. Through our delivery assurance process, we monitor project delivery to avoid missed expectations and constantly provide the highest quality assurance along with superior Application Management results.
 Project Management
Program management is our language and key to delivering outstanding results to our clients. From the start of the relationship and throughout Application Management development, we provide Program Managers to set and manage expectations for our clients, our E5 Systems specialists, and our overall application delivery.
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Our Delivery Process
